Getting Started

  • Use the latest version of Google Chrome, Mozilla Firefox or Microsoft Edge as your internet browser. Note: You may need to refresh your browser or use one of the other recommended browsers to be able to access the application.
  • EHC OneWindow LoginThe system link is:
  • Sign-in using the e-mail address that was emailed to you from the Agency.
  • Set your Password using the Forgot? function on the Log-in page.
  • You will receive an e-mail from “” with a link to set (or reset) your password. Note that this email notification only lasts 24 hours so a new password must be set during that timeframe.
  • Passwords must be at least 10 characters, and contain at least: 1 upper case, 1 lower case and 1 number.
  • If you don’t receive an e-mail in your Inbox, check your “Junk” folder in case your system does not recognise the e-mail ID (and mistakes it for junk).
  • You can choose English or French as your default language. Set it initially on the main page and then update your profile to set it permanently.
  • If your business is already registered with the Agency, we have already given you access to the system, so you do NOT need to re-register. Note: If you are already registered and want to apply to register a new location, contact the Agency.
  • You should “bookmark” the EHC OneWindow website for future reference.
  • Before we go further, you need to know about Organizations and Remitters. An Organization is the parent company that contains one or more Remitters. A Remitter is the provincial level that is responsible for the submission of EHC filings.
  • You can create data and invite users at both an Organization level or at a Remitter level. The initial structure has been set up so that all addresses, contacts, notes and users are at the Organization level (so they relate across all Remitters belonging to the Organization).

Home page

Login > Home

  • Home is the first page you’ll see upon login. You may need to view or edit information about Remitters so there is a menu item for that. You’ll also see a summary of outstanding items. The Notifications section will show you tailored communications relevant to your role or your organization.
  • Most of the time you’ll go straight to File.
  • To submit your EHC Remittances, click on the blue File button.Home
  • The File page is displayed showing a list of available filings you need to complete.

Filing Page

Login > Filing App

  • Note: If your user ID is at the organization level, you will see filings for every remitter in your organization. If your user ID is at the remitter level, then you will only see filings for your remitter.
  • Click the File button on a particular line to open an individual filing.
  • Then you need to do the following 3 easy steps:
  • File
  • Approve
  • Remit

1. File

Login > Filing > File

  • The Filing page shows the product catalog. Complete the quantity and/or size boxes with sales for the period.
    If you need to come back and complete the filing later, click Save at the bottom of the page and it will still be available on the File page. If you are done, click Save and Submit. The filing will no longer be editable to a Data Entry User (unless rejected by a Filing Approver).
  • If there is nothing to report for this period, click on the “Nothing to report this period” checkbox and select Save and Submit to file a Nil Return.
  • You can add Notes to your filing. These notes will be visible to the approver if they review the filing, or the approver may leave notes for the data entry user when rejecting a filing.

2. Approve

Login > Filing > Approve

  • The Approve and Remit pages allow a user with the Filing Approver role to approve one or more filings in a single page – very simple! Of course, you can also view and reject individual filings for further edits.
  • Select one or select all, click the Amount checkbox, the Certification checkbox, then click Approve.
  • To reject a filing, select the Filing No. to open, and click Reject Filing.
    Note: This approval step MUST be completed to finish the filing, so don’t skip it.

3. Remit

Login > Filing > Remit

  • Approved filings are displayed on the Remit Page.
  • Invoices can be downloaded to a file to be printed, saved or emailed. Click on the blue arrow to the right of the invoice to open or save the invoice (in PDF format). It will appear at the bottom of your screen where you can open or save it.
  • The invoice can now be used to submit your payment to the applicable Association through your company’s regular payment processes.

Managing Your Account

My Profile

  • From Home, you can edit your Profile information by clicking on “Profile” in the drop-down menu (down arrow) in the upper right corner beside your e-mail id. Your profile contains your Contact information.
  • You can set your language preference here as well.
  • Note: You cannot edit your e-mail ID as that is your Account name. If your e-mail has changed, you need to setup a new Contact. Contact your Agency Representative for help with this.


  • You can change your Password at any time by selecting “Change Password” on the drop down menu in the upper right hand corner of the screen, or the “Forgot?” link on the login page.
  • Passwords must be at least 10 characters, and contain at least: 1 upper case, 1 lower case and 1 number.
  • Note that this email notification only lasts 24 hours so a new password must be set during that timeframe.


  • For security reasons, when you are done, sign out of the system by going to the drop-down menu on the upper right corner of the screen, and Logout of your account. Automatic logout occurs after 1 hour.